shipping & delivery
You can expect your order to arrive quickly and in great condition.
We offer FREE DELIVERY within New Zealand on all orders over NZ $60 total. For orders under this amount, delivery is just $7.00.
We know you’ll often be ordering things you need in a hurry. If we have the products you order in stock – and we usually do – we’ll dispatch your order within 1-2 working days. Occasionally a product which you order may be out of stock. In this case we’ll contact you promptly with an ETA. If you are in Tauranga or Mount Maunganui, you can now also shop with us in person at our location 322 Maunganui Road, Mount Maunganui.
If you have any special delivery instructions please convey these via the Delivery Instructions field provided at checkout. Any text entered in the Delivery Instructions field will be displayed next to your address.
You can expect to receive your goods within 3 working days of having placed your order. We use Courier Post for all national deliveries outside of Tauranga.
We send non-signature unless otherwise requested. If you’re not home when they call, and they deem it safe to do so, the driver will typically leave your parcel either at your door or close by. If they don’t think it safe to leave, they’ll leave a card to call.
If delivery is to a business you must include the business name in your delivery address. PO Boxes and Rural Delivery addresses are not a problem – feel free.
All Courier Post orders are sent with ‘Track & Trace’. We’ll send you a dispatch email with your tracking number at the time your order is sent.
We accept responsibility for parcels lost in transit in New Zealand prior to their having been delivered to your home/business provided we are notified within a week. We cannot accept responsibility for your parcel once delivery has been made.
We accept full responsibility for breakages in transit within New Zealand. If you experience a breakage please hold onto the item and packaging and notify us of the situation.